Refund Policy

Thanks for purchasing our products at www.comfyfootgear.com operated by AR SHOPPING TRADE LLC.

UPDATE COVID-19 

We don't accept cancellation requests if the package is delayed.

Foot Care Accessories

Due to the nature of our business and products we sell, our accessories as bunion sleeves, insoles, oils and other similar items are not eligible for a refund.

These products are non-refundable for sanitary purposes.

For any other items to be eligible for a refund, you have to return the item you have purchased to us within 30 calendar days from the delivery. The item must  be unopened and in its original condition. 

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement.

If anything is unclear or you have more questions feel free to contact our customer support team.

We reserve the right to reject a free exchange if the product is as described and if it works properly! 

Wrong Size 

Please do not wear the items before checking the size you have ordered is correct. Check the size and return it to us immediately if you think you need a smaller or larger size.

Products like bunions correctors and toe separators should fit snugly on your foot and should not be too tight, or too loose.

We are unable to exchange if the item has been worn or tried. The items should be in original condition with packaging and be post marked up to 7 Days from the date of receiving the order. We recommend obtaining a proof of postage and insurance.

Once we receive the tracking number, we will ship you the exchange. Please allow 1-2 weeks to receive the exchange.

Return costs are not refundable if you have ordered the wrong size.

If you received a different product, please send us a picture at support@comfyfootgear.com and we will ship the correct product for free.

You may need to ship back the original item, and we will refund the return costs in this case.

Please contact us before shipping the product back in order to get the return address that is closer to your location.

Exchange of Foot Care Accessories

Please allow 1-2 weeks for us to process your exchange.

If, for any reasons, you don't like the item ordered, we are able to exchange it with another product. Returning costs will be paid by the customer.

We can't offer you a refund if you don't want the product anymore. Kindly check the "Invalid Reasons" below.

Comfy Shoes

We ask you to send us the detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the address where you can mail the product you would like to return for a refund or exchange.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund as a store credit for you. We are here to help! Please feel free to email us at support@comfyfootgear.com in a maximum of 30 days from the order.

Please use a traceable mail service, we will not be responsible for lost or missing packages.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If your shoes are broken or have any defects, we will exchange them for free and you don't need to ship the items back to us. We don't accept a store credit refund request in this case. Please contact us in maximum of 7 days from delivery!

If you have changed your mind and no more need the product, we won't be able to issue a refund.

If the quality is not as expected, we can accept a return for an exchange with any other product.

For defective or faulty products, please take photos or videos and email us at support@comfyfootgear.com - we will replace your purchase after confirmation.

Refused Shipments

We do everything we can to get your order to you in an efficient and timely manner. Upon receipt, should you choose to refuse delivery of the shipment, and allow the shipment to be returned to us, a 30% restocking fee will be deducted from your refund.

If you received a Free Shipping promotion, the shipping and handling fees that would normally have been charged will be also deducted from your refund. If you paid the usual shipping and handling fees associated with your orders, these will not be refunded as per our regular Returns policy.

Invalid reasons 

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Comfyfootgear.

The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. 

Late Orders or Delivered but not received

If you no longer need the product, in case it arrived later than expected, we won't be able to accept any refund request.

If your item hasn't reached you, but it shows to be delivered, you must contact the carrier and get a lost report. Only in this case we will be able to ship it again. We don't accept any refund request in this case.

Order Cancellation

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 25% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Please contact us in maximum 24h from placing the order so we can make sure it can be cancelled.

Please read all the refund/exchange policy before contacting us.

Thank you for shopping with us!

Newsletter Sign Up